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See detailed Terms & Conditions

Diamond and Gemstone Studded/ Gold/ Platinum/ Preset Solitaire Jewellery

07 DAY MONEY-BACK

100% refund for returns within 07 days. No questions asked. (Not applicable on engraved, personalized and backorder products)

100% of Invoice value*
*UPTO Rs.1,00,000
For orders delivered in India

LIFETIME EXCHANGE

Exchange or upgrade your Gold jewellery/ Diamond jewellery anytime.

GOLD
100% value of metal weight at the prevailing metal rate*

Diamond
80% of the prevailing diamond value*

Birthstone
50 % of the prevailing gemstone value*

Preset Solitaire
90% of the prevailing solitaire rate

Not Applicable on International Orders

• In case of any discount given during the original purchase on the metal and stone value, an equivalent amount will be deducted from the Exchange amount (Maximum value of Rs. 10 lakhs). The exclusive Points used while placing an order will be deducted from the Lifetime Exchange value.

LIFETIME BUYBACK

Sell your diamond jewellery and solitaires back to us.

Diamond, Solitaire Jewellery and Studded Solitaire Mount
Additional 15% will be deducted from the LTE value*

Plain Gold / Gemstone Jewellery and Unstudded Solitaire Mount
Additional 3% will be deducted from the LTE value *

*Maximum value of Rs. 5 lakhs

Not Applicable on International Orders

For any queries, feel free to contact us:

CALL 9899912908

Money-Back, Buyback & Exchanges:

Customised Jewellery (including personalised/ engraved products) and backorders (product we don’t have in our stock) are not eligible for a 07 Day Money-Back or a 07 Day Exchange. Lifetime Exchange and Buyback are applicable.

Once your returned item is received, our Quality Assurance Department will review it.

Any item that shows signs of wear or tags are not intact or has been altered, resized (by a jeweller other than the company) or damaged cannot be accepted for 07 Day Money-Back.

The product should be accompanied by the original product certificate and the original/ copy of the invoice for all exchange within the 07 Day Money-Back period.

In case the customer cannot produce the original certificate, the company will send the solitaire/ jewellery to the lab for recertification, the shipping and certification cost of which shall be borne by the customer.

The Money-Back amount will be 100% of the actual amount paid. In case, any coupon, discount or promo codes were used during the original purchase, the exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.

In case, any coupon, discount or promo codes were used during the original purchase, the BuyBack / Exchange amount will be reduced by an amount equivalent to the coupon, discount or promo codes, as applicable.

If the discount was on making charges, the discount will not be deducted while arriving at the Lifetime Exchange (LTE) value.

If the discount was on the gold value or diamond value then the entire discount will be deducted while arriving at the LTE value.

If the discount was on MRP, then the discount will be deducted on the actual making charges of the design while arriving at the final LTE value.

In case of a refund on 07 Day Money-Back, payment of the refund amount shall be done via online bank transfer to the customer’s bank account within 10 to 15 days of receipt of the product. If the mode of the payment was through online debit/ credit card/ net banking, the refund will be processed by reversal of the transaction.

In case the exchange value is higher than the value of the old product, the customer will have to pay the difference.

In case the exchanged value is lesser than the value of the old product, the difference will be refunded in case of a 07 Day exchange, but if it’s a Lifetime Exchange then the difference will be held as a credit for future purchase.

The prevailing market value will be determined by the company.

This feature is not available for international orders (orders that will be shipped abroad from India).

YUJALO reserves the right to change the terms and conditions for specific customers. In such a situation, the customer will always be informed of the decision prior to the purchase.

07 Day Money-Back is not applicable on a product purchased in exchange of gold coins ( 07 day exchange at 100% of the invoice value is still applicable).

Lifetime Exchange and Buyback values are calculated excluding the making charges and taxes.

Any new product purchased against LTE value or Old Gold Exchange Credit will be eligible for 100% exchange (07 days), LTE and Buyback but not eligible for 07 day money-back.

Additional 10% will be deducted from the LTE value if the customer does not have the Invoice.

You can exchange your design within 07 days for the full value only once. If you wish to exchange the design the second time, it will be considered as a Lifetime Exchange.

07 Day Money-Back is not applicable on orders that have been exchanged earlier under the 07 Day Exchange Policy.

Orders that are placed in India using an international card will be eligible for a 07 Day Exchange only, and not for a 07 Day Money Back.

YUJALO
(FOR YOUR ALL JEWELLERY NEEDS)

Backorder Policy

The price of our backorder may vary, as they are handmade product, the weight might be slightly up or down, If the weight of the product increase, you have to pay the extra amount, If the weight less than the shown weight, we will refund the difference in your account. we will notify you after the product is ready,  The delivery of that kind of order will be fulfil within 10 to 30 days. This kind of product are not eligible for a 07 Day Money-Back or a 07 Day Exchange. Lifetime Exchange and Buyback are applicable.

Shipping Returns

To return your product, you should mail your product to: {472/2 IInd Floor Paschim Puri New Delhi – 110063}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at {admin@yujalo.in} or call us 9899912908 for questions related to refunds and returns.